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 Post subject: Cannot install NeoRouter on WinXP SP3
PostPosted: Fri Jul 08, 2011 3:49 pm 
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Joined: Fri Jul 08, 2011 3:22 pm
Posts: 1
Hi,

I am consistently getting an install error when trying to install NR free 1.3.0, 1.5.0 and 1.5.0 portable - doesn't matter if I am installing server or viewer - this is on Windows XP SP3 with Hamachi also installed. I see others have posted about the same non-descriptive error message "An error occurred while install NeoRouter. The installer will roll back to original status and quit." The installer then rolls back and deletes everything except the install.log file, shown below.

Any ideas, please??

Thanks
Gary

Quote:
CreateDirectory: "C:\Program Files\ZebraNetworkSystems\NeoRouter" created
CreateDirectory: "C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver" created
File: overwriteflag=0, allowskipfilesflag=2, name="nrtap.inf"
File: wrote 2814 to "C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\nrtap.inf"
File: overwriteflag=0, allowskipfilesflag=2, name="tapinstall.exe"
File: wrote 63488 to "C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\tapinstall.exe"
File: overwriteflag=0, allowskipfilesflag=2, name="nrtap.sys"
File: wrote 24576 to "C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\nrtap.sys"
Jump: 710
Call: 1417
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll"
File: skipped: "C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll" (overwriteflag=1)
Call: 86
detailprint: Install nrtap
Call: 1417
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\EnableDrvDLL.dll"
File: wrote 176128 to "C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\EnableDrvDLL.dll"
Call: 1417
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll"
File: skipped: "C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll" (overwriteflag=1)
Call: 1417
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\EnableDrvDLL.dll"
File: skipped: "C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\EnableDrvDLL.dll" (overwriteflag=1)
MessageBox: 0,"An error occurred while install NeoRouter. The installer will roll back to original status and quit."
detailprint: Remove nrtap
Call: 1417
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll"
File: skipped: "C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll" (overwriteflag=1)
detailprint: Unintall Files
CreateDirectory: "C:\Program Files\ZebraNetworkSystems" (1)
RMDir: "C:\Program Files\ZebraNetworkSystems"
Delete: DeleteFile("C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\nrtap.inf")
Delete: DeleteFile("C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\nrtap.sys")
Delete: DeleteFile("C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\tapinstall.exe")
RMDir: RemoveDirectory("C:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\")
Delete: DeleteFile("C:\Program Files\ZebraNetworkSystems\NeoRouter\install.log")
Delete: DeleteFile failed("C:\Program Files\ZebraNetworkSystems\NeoRouter\install.log")
RMDir: RemoveDirectory("C:\Program Files\ZebraNetworkSystems\NeoRouter\")
RMDir: RemoveDirectory failed("C:\Program Files\ZebraNetworkSystems\NeoRouter\")
RMDir: RemoveDirectory("C:\Program Files\ZebraNetworkSystems\")
RMDir: RemoveDirectory failed("C:\Program Files\ZebraNetworkSystems\")
RMDir: "C:\Program Files\ZebraNetworkSystems"
RMDir: RemoveDirectory("C:\Program Files\ZebraNetworkSystems\")
RMDir: RemoveDirectory failed("C:\Program Files\ZebraNetworkSystems\")
detailprint: Rollback
Sleep(1000)
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\EnableDrvDLL.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\KillProcDLL.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\nsExec.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\registry.dll")
Delete: DeleteFile on Reboot("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\registry.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\SimpleSC.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\SvrCfgDLL.dll")
Delete: DeleteFile("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\System.dll")
RMDir: RemoveDirectory("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\")
RMDir: RemoveDirectory on Reboot("C:\DOCUME~1\Wingo\LOCALS~1\Temp\nsh776.tmp\")


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 Post subject: Re: Cannot install NeoRouter on WinXP SP3
PostPosted: Sun Mar 25, 2012 11:39 pm 
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Joined: Sun Mar 25, 2012 11:32 pm
Posts: 1
I've having the exact same problem.
WinXP 32-bit, SP3, Hamachi is installed.
My logfile is virtually identical to yours, except for pathnames.


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 Post subject: Re: Cannot install NeoRouter on WinXP SP3
PostPosted: Mon Mar 26, 2012 6:56 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1639
Hi skralg,

The log indicates that it failed to install the NeoRouter virtual network driver on your computer for some reasons. The possible reasons would be conflicted drivers, broken registry keys and so on.

Thanks,
KevinZ - NeoRouter team


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