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 Post subject: Server Setup Error - Cannot find the domain name
PostPosted: Wed Jan 21, 2009 9:59 am 
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Joined: Wed Jan 21, 2009 9:49 am
Posts: 1
Hello!

When I want to install the NeoRouter Server, everytime I want to create a new domain (different names tested), I get the following error message:

"Cannot find the domain name - Please check the information an try again".

What I'm doing wrong?

Michael


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 Post subject: Re: Server Setup Error - Cannot find the domain name
PostPosted: Wed Jan 21, 2009 3:55 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi MK_GE,

Thanks for your interest in NeoRouter.

Seems like the InstallWizard failed to connect to our domain service when you create a new domain. This error message will be given when it tries to validate the domain name.

Are you behind a firewall or a proxy server? you can verify by trying to telnet to www.neorouter.com:443 see if you can connect to our server from your computer.

And would you mind let us know which domain name you want to create? (you can send it to support@neorouter.com if here is not convenient for you) That would be helpful to figure out the issue.

Thanks!
_________________
KevinZ
NeoRouter team


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