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 Post subject: neorouter PRO: impossible make change to settings
PostPosted: Tue Sep 30, 2014 11:01 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
Hi all,

big problem in my neorouter infrastructure:
recently I changed machine where neorouter server is installed, due to disconnecting problems and obsolete/poor quality machine performance

I followed tips found in this forum and ok, moving files and db neoruter started on the other side....

But...now I can't modify anything, no deleting computers, no password change, client keeps disconnecting too...

I'm in serious trouble....
including log and capture for support

Any help is appreciated

Cheers

Merlinweb


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Wed Oct 01, 2014 8:40 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi merlinweb,

Thanks for your log files. However, based on your log files, I cannot see any errors yet.

Based on your description, let's figure out the failure to delete computer issue first.

Please stop your NR server from services.msc, backup the database file, then try to use the CLI command to delete the computer.You can find the command usage by running "nrserver.exe -agentmode /?" Make sure your current user have enough permission to change the database file. If you still have problem, it would be something wrong with the database file. You can send it to us, so that we can help you to verify it. If you can manage the database through CLI , now let's try the Console tool.

Try to add a new NR account with admin role and sign in as this new user from NR Config Explorer or NR Web Console. If you still have the problem, please send the database file to us, we will investigate it.


Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Tue Oct 07, 2014 2:11 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
kevinz wrote:
Hi merlinweb,

try to use the CLI command to delete the computer.You can find the command usage by running "nrserver.exe -agentmode /?"


Thanks KevinZ, seems I have to do this instructions with service stopped

Is it Right ? I launch cli command after stopped service and backupped my db ?

Thanks in advance, sorry but it's a production environment and I don't want an outage...


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Tue Oct 07, 2014 6:52 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi merlinweb,

Yes. Stop the NR server service, then backup the database file. In production, if you don't want to stop the server, it's ok to backup the file while the server is running, whenever there is no any operation (changes such as add computer, users and so on) at the moment.

Then run nrserver CLI command. It doesn't matter your NR server is running or not, you can run the CLI command while NR server is running.

Let us know if you have any question or concern.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Tue Oct 07, 2014 9:27 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
kevinz wrote:

Then run nrserver CLI command. It doesn't matter your NR server is running or not, you can run the CLI command while NR server is running.


Thanks Kevin
I've tried to launch "nrserver.exe -agentmode /?", but the command is not recognized in root (c:)
so, i've moved to the path where nrserver.exe is located and type the same command, but cmd window stuck and neorouter disconnected all clients, server unavailable, i guess.
After rebooting everything seems OK
Now, in Config Explorer I finally get to erase some unused computer, but the same machine that gave me error first time, won't be erased, same message "Failed to delete..." :?


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Tue Oct 07, 2014 10:45 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi merlinweb,

Would you send the database file to us (support at neorouter dot com) and let me know which computer you want to delete, so that we can investigate it?

Quote:
Tips:
On the NR server computer, you can run CLI command to change the settings.

On Windows, run the following commands to get the parameter information:

cd C:\Program Files (x86)\ZebraNetworkSystems\NeoRouter
nrserver.exe -agentmode -help

On other OS, simply run the following command as root
nrserver -help



Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: neorouter PRO: impossible make change to settings
PostPosted: Wed Oct 08, 2014 7:34 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
kevinz wrote:
Hi merlinweb,

Would you send the database file to us


Sent with all Neorouter folder

Cheers

Merlinweb


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