Hi Matty-CT,
Thanks for your post.
Firstly we need to determine if it's a NR VPN connection level issue or the application level issue. Based on your description, it's more like an application level issue, i.e. RDP/terminal server, as you said VNC works much better. To prove it, please go to the machine that the issue happens often, from there ping the target machine. (assume the firewall doesn't block ICMP echo message) Keep the ping running, reproduce the RDP issue. If ping doesn't lost message while RDP lost connection, it should be some issue with RDP app. If both lost connection in the same time, please help collect the log file of NR client service and send it to us, so that we can help you to investigate it. (Regarding how to enable logging, please check out FAQ link)
Thanks, KevinZ - NeoRouter team
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