Hi tjones34,
On MacOS, please try to ping a remote computer using NR virtual IP address. If it works, it means the NR virtual network is good. (If not and you are sure the ping should work, check the tun device with ifconfig command see if you have the NR virtual IP setup. Assume you have installed the proper tun driver for MacOS)
If NR virtual network is good, the issue is actually the application level issue, in most cases they are OS setting issues, i.e. access shared folder on a remote computer via SMB/CIFS protocol. To troubleshoot, you can check if it works using the physical network. Note: NR client doesn't come with SMB client nor server, the computers should have SMB c/s running / setup properly. Another thing you may want to check is some OS firewall may block some ports from specific network interfaces. As you use NR virtual network, the interface will be different from the local one.
Let us know if any question or concern.
Thanks, KevinZ - NeoRouter team
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