Hi diaroe,
Thanks for your post. There would be various reasons causing the issue. Would you collect the log file of the NR client and server and send it to us, so that we can help you to investigate it?
A common issue based on your description is the network gets overloaded. If the network bandwidth, especially NR server's, is low and you have a lot of NR clients, it may slowdown the network speed. When the network is too slow, NR clients' heart-beat msg may get lost and cause re-connect. Please also check CPU usage and try to optimize your OS and NR. You can find the tuning guide on the Document site.
Thanks, KevinZ - NeoRouter team
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