Windows Remote Assistance not working
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Author:  hpelletier [ Fri Oct 15, 2010 11:37 am ]
Post subject:  Windows Remote Assistance not working


We use windows Remote Assistance in our LAN.
I do not need to use VNC or other services to offer remote help.

I can connect to Remote Desktop with no problem in neorouter with the icon next to each computer. So port 3389 is ok, Remote Assistance use the same port but the connexion fail by usign neorouter VPN ??

I also created a working command in add-ons
msra.exe /offerra %NRIPAddress%

If I use Remote Assistance directly by opening software and putting the reorouter IP it also fail to connect. Everything is ok on my local lan.

Why Remote Assistance can't connect vio neorouter do you have an idea ?

Thank you.

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