Hello,

I use Neorouter pro client on windows. The VPN network is up and running (that is what Dashboard is telling me with Test).
Neorouter client can connect, I get an IP address for the Neorouter adapter.
But I cannot ping any computer of the network including the server. Basically I cannot use the VPN.
I am on windows 7.

Any idea what I can/should check to improve the situation ?

Thanks
Marc

Hi lucecpi,

You may want to troubleshooting in the following steps.

1.Log on from the Configuration Explorer to the NR server

2.Log on from the Network Explorer to the NR server.
After logged on, check
a.see computer list
b.run a command prompt and type "ipconfig /all". should see NeoRouter virtual adapter and the virtual IP address

3.Do the step 2 on another computer and ping the virtual IP address of peer.
If cannot see response, check the Windows firewall settings or any third-party anti-virus programs running on it.

4. If you still cannot figure out, please help collect log file and send it to us, we will help you out.

For generating log file, please refer to http://www.neorouter.com/wiki/index.php ... og_file.3F

For more detailed information about troubleshooting, please refer to the user manual, chapter 7.
http://download.neorouter.com/Documents ... l_15en.pdf

Let us know if you still have problem.

Thanks,
KevinZ - NeoRouter team