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 Post subject: Vista crash
PostPosted: Sun Dec 27, 2009 7:09 am 
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Joined: Sun Feb 08, 2009 4:05 am
Posts: 16
I removed previous version 0.9.8 and installed latest and got following error when staring neorouter explorer. Any good advice?

Thanks,

-Aki

Problem Event Name: APPCRASH
Application Name: NRClient.exe
Application Version: 0.9.9.1528
Application Timestamp: 4b109231
Fault Module Name: NRClient.exe
Fault Module Version: 0.9.9.1528
Fault Module Timestamp: 4b109231
Exception Code: c0000005
Exception Offset: 000a8cc1
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1035
Additional Information 1: 3ea2
Additional Information 2: 34896cecc32233419aad236c884ca729
Additional Information 3: 9e45
Additional Information 4: 0c42b445d6e42b181c223ec16ae493b9


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 Post subject: Re: Vista crash
PostPosted: Sun Dec 27, 2009 7:32 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi akba,

Thanks for your report. Seems there is bug. If it prompted you an error message collection dialog box, please send it to us so that we can investigate.

Let us know if it can be reproduced.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Vista crash
PostPosted: Thu Dec 31, 2009 2:26 pm 
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Joined: Sun Feb 08, 2009 4:05 am
Posts: 16
Dear KevinZ,

No error message. Crash is the first thing after start of NeoRouter Network Explorer. Every time, so yes it can be reproduced.

Best regards and happy new year,

-Aki


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 Post subject: Re: Vista crash
PostPosted: Fri Jan 01, 2010 2:15 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi akba,

Thanks for your report. Would you collect a log for the NRClientUI and send it to us support@neorouter.com.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Vista crash
PostPosted: Sun Jan 03, 2010 8:09 am 
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Joined: Sun Feb 08, 2009 4:05 am
Posts: 16
No Log file was found. Is there some option that is needed for logging.

Thanks.

-Aki


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 Post subject: Re: Vista crash
PostPosted: Mon Jan 04, 2010 7:41 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi akba,

Please refer to http://www.neorouter.com/wiki/index.php ... og_file.3F to setup the Log.ini file and restart the application you want to log, then you will find the log file under the folder either you specified in the Log.ini file or the same folder of the application.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Vista crash
PostPosted: Mon Jan 04, 2010 8:22 am 
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Joined: Sun Feb 08, 2009 4:05 am
Posts: 16
Dear KevinZ,

Very interesting. After creating Log.ini file with required content it did not crash. When file was removed it did crash. So no log file, but hope this help....

At least I can use it since I have the log.ini file now...

Best regards,

-Aki


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 Post subject: Re: Vista crash
PostPosted: Mon Jan 04, 2010 7:12 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi akba,

It's a bug. We've just fixed it and will be included in the next release.

Thanks,
KevinZ - NeoRouter team


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