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 Post subject: Blackout periods
PostPosted: Tue Jan 12, 2010 4:49 pm 
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Joined: Tue Dec 22, 2009 1:13 am
Posts: 4
Hi Kevin

While doing Remote Desktop connections to a Server behind a Firewall
every hour or so I have a blackout period that lasts about 2 minutes where Ping or RDC do not work and then it comes back.
What's strange is that at the sametime from another computer in the same LAN I can still ping the Server.

Is this a known issue?

Thanks,
Abe


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 Post subject: Re: Blackout periods
PostPosted: Tue Jan 12, 2010 5:22 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Haven't received the similar report yet. If someone else comes cross the similar issue, please let us know.

Meanwhile, you can investigate it a little bit. Since RDP is a little bit tricky protocol, it may be broken when the network is not stable enough, for example: when two NR Clients created a UDP P2P connection but UDP packets would be blocked by some firewall. So can you try to change the "client-to-client" connection type to the "Replay Mode" on your current computer and see if it still happens.

If it is can be reproduced, you can generate a log file and send it to us at support@neorouter.com so that we can help you to investigate it.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Blackout periods
PostPosted: Tue Jan 12, 2010 7:01 pm 
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Joined: Tue Dec 22, 2009 1:13 am
Posts: 4
You mean "Relay mode" right?
I'll try that.

How can I create a Log file?


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 Post subject: Re: Blackout periods
PostPosted: Tue Jan 12, 2010 7:20 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
For log file, please check out here http://www.neorouter.com/wiki/index.php ... og_file.3F

Thanks,
KevinZ - NeoRouter team


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