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 Post subject: Signin Failed
PostPosted: Wed Jan 20, 2010 8:02 am 
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Joined: Wed Jan 20, 2010 7:54 am
Posts: 10
Signin failed because connection to server cannot be established. (hr=0x8007274d)

Windows 7 x64 Ultimate
Green on the dashboard
No firewalls except Windows Firewall. The exceptions are correct.
Running pro beta 9.10.1650

Also when running the latest free version, it never accepts the password.

I cannot use neorouter at all right now.


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 Post subject: Re: Signin Failed
PostPosted: Wed Jan 20, 2010 9:51 am 
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Joined: Thu Nov 19, 2009 10:54 am
Posts: 7
I am having the same problem. We also experienced this on another machine yesterday. I've already tried rebooting. The NRClient.exe process is running, but in the services control panel it shows NRClientService as stopped. I tried killing the task and restarting the service, but the service won't start.


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 Post subject: Re: Signin Failed
PostPosted: Wed Jan 20, 2010 11:52 am 
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Joined: Mon Dec 22, 2008 10:19 pm
Posts: 436
Thanks for the reports!

Can you help collect the log file and sent it to support@neorouter.com.

Please refer to http://www.neorouter.com/wiki/index.php ... og_file.3F to setup the Log.ini file, repro your issue and send the log files. So that we can investigate it.

Thanks!

_________________
Luke - NeoRouter Team


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 Post subject: Re: Signin Failed
PostPosted: Thu Jan 21, 2010 10:57 am 
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Joined: Thu Nov 19, 2009 10:54 am
Posts: 7
I sent the logs yesterday did you receive them? I am going to go ahead and uninstall Neorouter and reinstall. That fixed this problem last time. However, we are using NeoRouter on about 150 machines right now and I really don't want to have to do this everytime the problem occurs. I am using a laptop of that helps.


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 Post subject: Re: Signin Failed
PostPosted: Thu Jan 21, 2010 11:19 am 
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Joined: Thu Nov 19, 2009 10:54 am
Posts: 7
Uninstalling and re-installing fixed the problem. Please investigate the cause though. I am very concerned that this could happen on other machines. I'd rather be able to avoid the problem or find a faster solution.


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 Post subject: Re: Signin Failed
PostPosted: Thu Jan 21, 2010 11:44 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
Hi gwheele1,

We didn't receive log file from you yet. Would you send it again?

If some one is given the error message "Signin failed because connection to server cannot be established. (hr=0x8007274d)" with the error code hr=0x8007274d, it should happen when using Configuration Explorer to log on ONLY (v0.9.10). The error code indicates the network problem when trying to sign in from Configuration Explorer. Re-install may helps, but you can also try other methods. For example, if it just a NR client, remove the main configuration folder and restart the nrservice.

Let us know if someone else comes cross the similar issue.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Signin Failed
PostPosted: Thu Jan 21, 2010 12:46 pm 
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Joined: Wed Jan 20, 2010 7:54 am
Posts: 10
I will send the logs soon. I havent had the chance yet. The error is from trying to log on via the Configuration Explorer using the PRO edition. Uninstalling and re-installing DOES NOT WORK for me.


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 Post subject: Re: Signin Failed
PostPosted: Mon Feb 01, 2010 12:01 pm 
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Joined: Wed Jan 20, 2010 7:54 am
Posts: 10
Sorry it took so long. I have emailed you all 3 logs.

Chuck


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 Post subject: Re: Signin Failed
PostPosted: Thu Feb 04, 2010 5:50 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
Hi all,

The bug has been fixed and will be included in the next release.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Signin Failed
PostPosted: Mon Feb 08, 2010 10:31 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
To users who run NRServer on Win7 X64

Issues:

If you
1.run NRServer on Win7 X64
AND
2.choosed the option “Enable UPnP” of the NAT setting in the Configuration Explorer -> Setting tab (no matter actually use UPnP or Portforwarding). Since the default setting in all version older than v0.9.10 (included), you may want to check if you didn’t change to “

You might come cross the following issues in terms of your network environment
1. Cannot log in with error code hr=0x8007274d
2. NRServer keep restarting


Solutions:

1.Make sure NRServer is running and no NR clients connected to it
2.Run Configuration Explorer and log on to the NRServer
3.Go to “Setting” tab -> NAT Setting, choose “Setup port forwarding manually” option and click on the “Restart” button to restart the NRServer service
4.Done


If it still does not work, please wait for the next release of v0.9.11 (coming soon), which includes another fix.

Thanks,
KevinZ – NeoRouter team


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