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 Post subject: After Neorouter Client Service restarting all again works.
PostPosted: Sun Apr 25, 2010 11:25 pm 
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Joined: Sun Apr 25, 2010 11:13 pm
Posts: 7
Sometimes link with the computer under Windows 2003 disappears.
NeoRouter Network Explorer does not enter into a network.
After Neorouter Client Service restarting all again works.
The problem is noticed in versions 0.9.12.1750-free, 1.1.0.1800-free.


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 Post subject: Re: After Neorouter Client Service restarting all again works.
PostPosted: Fri May 14, 2010 1:40 am 
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Joined: Sun Apr 25, 2010 11:13 pm
Posts: 7
Really nobody faced?
I think to buy the program.


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 Post subject: Re: After Neorouter Client Service restarting all again works.
PostPosted: Fri May 14, 2010 5:00 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi dimi-mik,

Thanks for reporting the issue.

We cannot repro your issues in our lab yet and have'nt received similar report. Can you help get log files for nrservice and send to support@neorouter.com? So that we will investigate it.

To enable logging, you can launch Network Explorer and choose menu Help | Troubleshooting | Log session to file. Then please restart NeoRouter Client Service using services.msc. Then please reproduce the bug.
Choose the menu Help | Troubleshooting | Open Configuration Folder, you will see the log file.
(The generated log file will be saved to %AllUsersAppdata%\ZebraNetworkSystems\NeoRouter\NRService*.log.)
To disable logging, just uncheck the above menu option.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: After Neorouter Client Service restarting all again works.
PostPosted: Wed May 19, 2010 3:16 am 
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Joined: Sun Apr 25, 2010 11:13 pm
Posts: 7
I cannot reproduce the bug. There are 2-3 times a month. And a log file in this time simply huge (some gigabyte).


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 Post subject: Re: After Neorouter Client Service restarting all again works.
PostPosted: Wed May 19, 2010 10:20 am 
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Joined: Sun Apr 25, 2010 11:13 pm
Posts: 7
Has sent two files
Before Neorouter Client Service restarting - NRService_20100519_110621.rar
After Neorouter Client Service restarting - NRService_20100519_180637.rar


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