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 Post subject: Neorouter gets stuck logging on after waking machine
PostPosted: Sat Mar 12, 2011 6:57 pm 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
Neorouter shows "Reconnecting to Neorouter..." and never connects after resuming from sleep. I'm repeatedly experiencing this problem with version 1.3.0.2526 on both Windows 7 64 bit and 32 bit installations.

In another thread I saw references to enabling logging, and have done so using the selection under the help menu but have yet to find a log file on my system. I've searched the entire disk including hidden and system locations. Is logging working on Windows 7? If so where are the files stored?


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Mon Mar 14, 2011 10:48 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi raincity,

For the detailed information about logging, please refer to the FAQ link

http://www.neorouter.com/wiki/index.php ... og_file.3F

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Mon Mar 14, 2011 7:14 pm 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
I woke Windows 7 up from sleep about 5 minutes ago and it still says "Reconnecting to NeoRouter."

I've attached a couple of log files. I've found the only way to clear this issue is to "Disconnect & Quit" and start NeoRouter again.

I've deleted my IP address from the files. I assume you have that information available on your servers if required.


Attachments:
NRService_20110314_153639.log [207.7 KiB]
Downloaded 1680 times
NRService_20110314_165229.log [231.55 KiB]
Downloaded 1375 times
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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Wed Mar 16, 2011 12:55 am 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
Attached is a log from a Windows XP machine having the same issue.


Attachments:
NRService_20110315_224807.log [52.66 KiB]
Downloaded 1230 times
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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Wed Apr 06, 2011 8:28 pm 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
Is any more more information needed to help resolve this problem, or are there any changes in settings that you recommend that might make a difference?

Thanks.


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Mon May 16, 2011 2:52 am 
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Joined: Mon May 16, 2011 2:40 am
Posts: 1
I have similar problem on 3 different Windows 7 32-bit machines. I've disabled UAC, removed and disabled all antivirus and firewalls. Once a few days the Windows 7 computers get disconnected from Neorouter and when i connect with remote desktop Neorouter says "Reconnecting to Neorouter...". Only way to fix this is either to restart or "Disconnect & Quit" and start NeoRouter again as raincity said. My problem appears to be the same except that my computers never go to sleep.

I just activated logging so I have no log files yet but I will be back with them once this issue happens again.

I have 4 Windows XP machines connected to same VPN and they work perfectly


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Thu May 19, 2011 8:21 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
Hi Guys,

Thanks for your report.

You can close the Network Explorer by choosing "Exit" menu item and re-run it to force it to start a new sign in, as the previous sign in may take long time to response.

It may happen in the Network Explorer for Windows after you tried to sign in to an invalid domain, which would be a typo while typing the domain name or the domain is not available.

We will fix the issue in the next build.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Mon Jul 18, 2011 12:01 pm 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
kevinz wrote:
(snip)
We will fix the issue in the next build.

Thanks,
KevinZ - NeoRouter team


I've upgraded to the latest version (1.5.0.2810) on all machines and the problem has not yet been resolved. Neorouter running on Windows XP and Windows 7 (both 32 & 64 bit) continues to hang frequently when logging in after resuming from sleep or hibernation mode.

Do you need more logs sent?


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Mon Jul 18, 2011 4:04 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1878
yes, Please.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Neorouter gets stuck logging on after waking machine
PostPosted: Wed Aug 24, 2011 11:21 pm 
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Joined: Sat Mar 05, 2011 10:42 am
Posts: 8
I've enabled logging but no log files are being created when the program is run. Neorouter has also started crashing every time the computer is restarted and must be started manually to run properly.

I've completed the log configuration as described in the documentation. I've created a log.ini file with the 2 required lines and I've checked "Log Session to File" in the troubleshooting menu. This machine is running W7 32-bit with all updates. NeoRouter version 1.5.1.2820.

Are there new requirements to generate a log file that aren't reflected in the documentation?


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