NeoRouter stuck on acquiring address
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Author:  grogthegreat [ Thu Dec 20, 2012 12:45 am ]
Post subject:  NeoRouter stuck on acquiring address

I have a friend who runs a neorouter server and about 8 different friends of mine are all able to connect to the server (including my windows 7 x64 laptop) but my XP Pro x64 desktop will not properly connect.

In the network connections, the NeoRouter Connection status is "Acquiring Network Connection".
The NeoRouter Client Service is started. Restarting the service or my desktop does not help. Uninstalling, rebooting, and then reinstalling NeoRouter also does not solve the issue.
The NeoRouter Network Explorer seems to connect. It lists my own desktop as well as all the other computers. It even says that my desktop has a proper IP address. I can't however ping myself or any other computer in the list.
When I do a IPCONFIG /all it tells me that the NeoRouter Connection has an IP address of with a subnet which is obviously not correct and does not match the proper IP that the Network Explorer is listing.
In cmd, if I go to "C:\Program Files (x86)\ZebraNetworkSystems\NeoRouter\Driver" and type in "tapinstall.exe status nrtap" I get:
Name: NeoRouter Virtual Network Interface
Driver is running.
1 matching device(s) found.

Any ideas or things I can try? I don't think it is the server as all the other computers can connect including my laptop when I'm on the same home network as my desktop.

Thanks in advance!

Author:  kevinz [ Thu Dec 20, 2012 8:06 am ]
Post subject:  Re: NeoRouter stuck on acquiring address

Hi grogthegreat,

It looks like NR client service failed to assign the VIP to the virtual adapter. Would you check this?

1.Check if netsh command available on that machine?

2.You can try to manually set the VIP on the NR virtual adapter in the Windows > Panel > Network settings, see if it works. At least this confirms it's caused by assigning VIP.

Let us know if you still have problem.

KevinZ - NeoRouter team

Author:  grogthegreat [ Thu Dec 20, 2012 9:36 pm ]
Post subject:  Re: NeoRouter stuck on acquiring address

Thanks for the reply.

I'm not sure what the proper method of testing netsh is but when I open the cmd prompt and entered "netsh" I got a error popup that said:

netsh.exe - Entry Point Not Found
The procedure entry point MigrateWinsockConfiguration could not be located in the dynamic link library MSWSOCK.dll

At this point the cmd prompt displays:

The following helper DLL cannot be loaded: IFMON.DLL

Is this good or bad?

The good news is that when I manually assign my NeoRouter network connection the same IP address (with a subnet mask) as what the NeoRouter Network Explorer claims my desktop should have, it works. Is a workaround that I can live with although I would love it if the actual issue is resolved.

Author:  kevinz [ Fri Dec 21, 2012 11:33 am ]
Post subject:  Re: NeoRouter stuck on acquiring address

Hi grogthegreat,

It's good to find out the root cause. Some dlls used by netsh.exe are missing on your machine.

Please make sure netsh working.

Kevinz - NeoRouter team

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