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 Post subject: Cannot resolve domain <domainname> error Web Application
PostPosted: Tue Mar 18, 2014 2:54 pm 
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Joined: Tue Aug 27, 2013 7:59 am
Posts: 8
This seems to have started the same time that the website had issues, I initially thought it might have been related and waited until it was back up, but I am no longer able to connect via the web applications using the domain name.

I can connect to the Dashboard and see the domain name and server public Ip address is correct. I can also connect using the IP address in the Log on to field, but inputting the domain name fails. The error message I get is Cannot resolve domain <Domain Name>
Common causes for this is error are:
Internet connection is down (I can connect using the IP address)
There is a typo in the domain (copied and paste the domain from dashboard)

I have tried NeoRouter Remote Access Free, NeoRouter Web Console Free and NeoRouter Remote Access Client Free Chrome Extension, using the latest version of Google Chrome (Version 33.0.1750.154) and Firefox.

Now I just tried connecting with the portable version of Neorouter and was able to connect using the domain name, so it seems to be a Web Application issue.


Thank you


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 Post subject: Re: Cannot resolve domain <domainname> error Web Application
PostPosted: Wed Mar 19, 2014 6:14 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
Hi PB386SX,

The issue has been fixed. Please give it a try and let us know if you still have problem.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Cannot resolve domain <domainname> error Web Application
PostPosted: Sat Mar 22, 2014 11:50 am 
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Joined: Tue Aug 27, 2013 7:59 am
Posts: 8
It is now working.

Thank you


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