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 Post subject: Neorouter PRO cycling reconnect
PostPosted: Thu Jul 02, 2015 4:02 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
Hi,

I'm facing this issue:

neorouter server continue to connect/ disconnect

I've update server with latest version with no luck

Hardware is good (ibm 3650 xeon with 16gb RAM)

Log is attached, any help il very very appreciated

Thanks in advance for your help
Cheers

Merlinweb


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NRServer_20150702_105450.log [1.14 MiB]
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 Post subject: Re: Neorouter PRO cycling reconnect
PostPosted: Mon Jul 06, 2015 11:30 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
Hi merlinweb,

Based on your log file from nrserver, it looks good. I can see 33 clients successfully signed in and keep connections.

It's more like client side issue. If you can get the log file of nrservice on the client side machine, it will be helpful.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Neorouter PRO cycling reconnect
PostPosted: Fri Oct 23, 2015 9:03 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
Hi, sorry for not responding for a long time, It seems everything works well in this months, but this week Neorouter RPO definitely stopped working.

Every User see "Signing to neorouter server..." without success, I'm not sure is a client problem, cause any client is affected

Server check online stays green, strange thing

I see one every client in my network, connection establishing for a while (10-30 sec) then returning in "Signing to neorouter server..." or failing connection

I've attached a zip file with my latest logs

any help is very very appreciated, we need it !

Thanks

Merlinweb


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NeoRouter.zip [314.82 KiB]
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 Post subject: Re: Neorouter PRO cycling reconnect
PostPosted: Wed Nov 04, 2015 9:43 am 
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Joined: Thu Sep 20, 2012 3:57 am
Posts: 14
[quote="merlinweb"]Hi, sorry for not responding for a long time, It seems everything works well in this months, but this week Neorouter RPO definitely stopped working.

Any Help ?

Really need assistance....


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 Post subject: Re: Neorouter PRO cycling reconnect
PostPosted: Mon Nov 09, 2015 1:55 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1868
Hi merlinweb,

Sorry for the delayed response.

After investigating the log files of nrsever, we found the following errors.

The error -2147014842 indicates the socket/connection is broken. Also noticed that after the error, it failed to send out packets.

Seems your server is overloaded at the moment, as too many clients sign in to your server and your server cannot process them on time.

Please refer to the performance tuning guide http://download.neorouter.com/Documents ... 111_en.pdf and try to optimize your server and NR server.



Please also reduce the number of the option ServerAuthBacklog in Feature.ini

http://www.neorouter.com/wiki/index.php ... ationFiles

Please monitor your server machine's CPU and network usage, if they are too busy, consider upgrade it.





Code:
09962 2015-10-23 13:34:07,754|04660|01932|T|                              CTcpDevice::Send hit error -2147014842
12040 2015-10-23 13:34:18,539|04660|01924|I|                                CClientMgr::OnAccept ServerAuthBacklog limit exceeded
12122 2015-10-23 13:34:22,090|04660|04372|T|                              CTcpDevice::Send hit error -2147014842
12154 2015-10-23 13:34:22,755|04660|04372|T|                              CTcpDevice::Send hit error -2147014842
12464 2015-10-23 13:34:27,848|04660|04104|T|                          CTcpDevice::Send hit error -2147014842
12465 2015-10-23 13:34:27,848|04660|04104|T|                          CTcpDevice::Send hit error -2147014842
12466 2015-10-23 13:34:27,850|04660|04104|T|                          CTcpDevice::Send hit error -2147014842
12467 2015-10-23 13:34:27,850|04660|04104|T|                          CTcpDevice::Send hit error -2147014842




Thanks,
KevinZ - NeoRouter team


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