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 Post subject: Client disconnect
PostPosted: Fri Aug 14, 2009 4:13 am 
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Joined: Thu Aug 13, 2009 7:11 am
Posts: 10
Hi again, i have a new problem/question. I run one server with NeoRouter hosted on MS Windows 2003 AS, and other clients that are running MS Windows XP, Vista and linux distro openSUSE. so everything works just fine but not the client running on linux. after x hours the client disconnects. i don't know why. can anybody help me please


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 Post subject: Re: Client disconnect
PostPosted: Fri Aug 14, 2009 8:13 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi morbidwar,

Can you give the detail info about the OpenSUSE version? After disconnected, can you check the nrservice process(ps) and the nrtap (ifconfig) see if there are still there or not?

I'd like to know if it's crashed or hang.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Client disconnect
PostPosted: Fri Aug 14, 2009 4:08 pm 
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Joined: Thu Aug 13, 2009 7:11 am
Posts: 10
hi there kevinz
i'm running opensuse 11.1 kernel 2.6.27.25-0.1. the processes are still there:

root 4016 0.0 0.0 22572 2740 ? Sl Aug13 0:01 /usr/bin/nrserver
root 4022 0.0 0.0 1776 428 ? Ss Aug13 0:00 startpar -f -- nrserver.sh
root 4043 0.3 0.1 122496 3796 ? Sl Aug13 6:42 /usr/bin/nrservice
root 4046 0.0 0.0 1776 424 ? Ss Aug13 0:00 startpar -f -- nrservice.sh

but the nrtap doesn't exists.
and the log of my machine looks like this:

Aug 14 06:52:42 openSUSE smartd[3919]: Device: /dev/sdb [SAT], SMART Prefailure Attribute: 1 Raw_Read_Error_Rate changed from 56 to 57
Aug 14 06:52:42 openSUSE smartd[3919]: Device: /dev/sdb [SAT], SMART Usage Attribute: 195 Hardware_ECC_Recovered changed from 56 to 57
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Interface nrtap.IPv4 no longer relevant for mDNS.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Leaving mDNS multicast group on interface nrtap.IPv4 with address 10.0.0.4.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Withdrawing address record for fe80::4481:63ff:fe36:939c on nrtap.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Withdrawing address record for 10.0.0.4 on nrtap.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Joining mDNS multicast group on interface nrtap.IPv4 with address 10.0.0.4.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: New relevant interface nrtap.IPv4 for mDNS.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Registering new address record for 10.0.0.4 on nrtap.IPv4.
Aug 14 06:55:53 openSUSE nm-system-settings: Added default wired connection 'Auto nrtap' for /org/freedesktop/Hal/devices/net_da_9f_d3_13_0e_56
Aug 14 07:15:53 openSUSE -- MARK --
Aug 14 06:55:48 openSUSE ifdown: nrtap
Aug 14 06:55:48 openSUSE ifdown: No configuration found for nrtap
Aug 14 06:55:48 openSUSE ifdown: Nevertheless the interface will be shut down.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Withdrawing address record for 10.0.0.4 on nrtap.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Leaving mDNS multicast group on interface nrtap.IPv4 with address 10.0.0.4.
Aug 14 06:55:48 openSUSE avahi-daemon[3663]: Interface nrtap.IPv4 no longer relevant for mDNS.
Aug 14 06:55:48 openSUSE ifdown-tunnel: tunctl not available -- install tunctl or uml-utilities
Aug 14 06:55:48 openSUSE ifup: nrtap
Aug 14 06:55:48 openSUSE ifup: No configuration found for nrtap

thanks


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 Post subject: Re: Client disconnect
PostPosted: Fri Aug 14, 2009 7:21 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi morbidwar,

Thanks for your report. We will investigate it.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Client disconnect
PostPosted: Sat Aug 15, 2009 1:52 am 
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Joined: Thu Aug 13, 2009 7:11 am
Posts: 10
if's there any other way to help you please tell me. i would like to hear news from you
p.s. neorouter is one great program


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 Post subject: Re: Client disconnect
PostPosted: Sat Aug 15, 2009 7:09 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Very appreciate it! We may need your help later.

So far we are testing it on OpenSUSE 11.1 again and get back to you.

If anyone else come cross the same issue, please let us know.

thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Client disconnect
PostPosted: Mon Aug 17, 2009 7:25 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi morbidwar,

We've been tested on OpenSUSE 11.1 for more than 48 hours, but we cannot reproduce your issue.

We are using a ISO from http://download.opensuse.org/distributi ... D-i586.iso , created a clean system with default setting, installed nrclient package and tested. We keep making it communicate with other computers and so far it works well.

So I wonder you can reproduce it and help us to collect the log file?

Please create a file Log.ini under /usr/local/ZebraNetworkSystems/NeoRouter manually and copy&paste the following lines to it.

Code:
[Default]
Mask=4294967295
Type=1


Save it. Restart your computer or nrservice. It will generate a log file in the same folder, the file name looks like this: NRService_2009xxxx_xxxxxx.log. Send the file to support@neorouter.com so that we can check it.

Don't forget to delete the Log.ini, or it may slow down your NeoRouter.

thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Client disconnect
PostPosted: Thu Sep 03, 2009 6:44 am 
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Joined: Thu Aug 13, 2009 7:11 am
Posts: 10
so i created a Log.ini
ovidiu@openSUSE:~> cat /usr/local/ZebraNetworkSystems/NeoRouter/Log.ini
[Defaul]
Mask=4294967295
Type=1
ovidiu@openSUSE:~> sudo su
openSUSE:/home/ovidiu # updatedb
/usr/bin/find: `/home/ovidiu/.gvfs': Permission denied
openSUSE:/home/ovidiu # locate NRService_2009*
openSUSE:/home/ovidiu #
i don't see the log file, in the process manager nrtap doesn't exist, i have only
root 4035 0.0 0.0 22572 2744 ? Sl Sep01 0:02 /usr/bin/nrserver
root 4037 0.0 0.0 1776 424 ? Ss Sep01 0:00 startpar -f -- nrserver.sh
root 4053 0.0 0.0 65028 3540 ? Sl Sep01 0:00 /usr/bin/nrservice
root 4054 0.0 0.0 1776 420 ? Ss Sep01 0:00 startpar -f -- nrservice.sh

and in the log of my machine:
Sep 1 08:45:43 openSUSE ifup: nrtap
Sep 1 08:45:43 openSUSE ifup: No configuration found for nrtap
Sep 1 08:45:43 openSUSE avahi-daemon[3515]: Joining mDNS multicast group on interface nrtap.IPv4 with address 10.0.0.4.
Sep 1 08:45:43 openSUSE avahi-daemon[3515]: New relevant interface nrtap.IPv4 for mDNS.
Sep 1 08:45:43 openSUSE avahi-daemon[3515]: Registering new address record for 10.0.0.4 on nrtap.IPv4.
Sep 1 08:45:44 openSUSE kernel: NET: Registered protocol family 17
Sep 1 08:45:45 openSUSE avahi-daemon[3515]: Registering new address record for fe80::883c:51ff:fea2:2faa on nrtap.*.
Sep 1 08:45:54 openSUSE kernel: nrtap: no IPv6 routers present

Sep 1 10:33:02 openSUSE avahi-daemon[3515]: Interface nrtap.IPv4 no longer relevant for mDNS.
Sep 1 10:33:02 openSUSE avahi-daemon[3515]: Leaving mDNS multicast group on interface nrtap.IPv4 with address 10.0.0.4.
Sep 1 10:33:02 openSUSE avahi-daemon[3515]: Withdrawing address record for fe80::883c:51ff:fea2:2faa on nrtap.
Sep 1 10:33:02 openSUSE avahi-daemon[3515]: Withdrawing address record for 10.0.0.4 on nrtap.
Sep 1 10:33:02 openSUSE ifdown: nrtap
Sep 1 10:33:02 openSUSE ifdown: Interface not available and no configuration found.

i forgot to mentionate that i run hamachi in parallel


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 Post subject: Re: Client disconnect
PostPosted: Thu Sep 03, 2009 8:19 am 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi morbidwar,

When you create the Log.ini and restart the nrservice. It will generate a xxx.log file under /usr/local/ZebraNetworkSystems/NeoRouter . Please send that log file to us.

You can also specify the log file path like this:

Code:
[Default]
Mask=4294967295
Type=1
Path=/tmp


BTW, from your Log.ini print, [Defaul] seems missing a t

Thanks,
KevinZ - NeoRouter team


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