Please help test the following scenarios:
1. On the computer where you have installed the NeoRouter Server, please launch the NeoRouter Network Explorer, enter "localhost" in the "log on to" box, click sign in.
If signin fails (does nothing), it's likely that the NeoRouter server is not started. You can verify this in the Windows NT Services console. The NT Services console is located at %windir%\system32\services.msc. In the console, please locate "NeoRouter Connection Server" and ensure it is started.
2. If the "NeoRouter Connection Server" has started and you still cannot log into localhost, please help get the log file.
a) create a new file "%CommonProgramFiles\ZebraNetworkSystems\NeoRouter\Log.ini" with the following content:
[Default]
Mask=4294967295
Type=1
b) launch NetworkExplorer, repeat your steps to reproduce the failure.
c) locate the log file "%CommonProgramFiles\ZebraNetworkSystems\NeoRouter\ClientUI_yyyymmdd_hhmmss.log" and "CliService_yyyymmdd_hhmmss.log".
d) you can email these log files to
support@neorouter.com.
3. If you are able to log into localhost, but fail to log into the server from another client PC, please try:
a) can you ping the server or its gateway from the client?
b) How about telnet to server:32976?
How is your network configuration? Is the client behind the same gateway as server?
Can you get the log files on the client computer using the same steps shown above?
With regard to your question about how the domain name is parsed, we provide a service similar to dynamic DNS. The NeoRouter server publishes its public IP address to our server, and when you try to log into the NeoRouter client, client will attempt to parse the string entered in the "log on to" box using our "DDNS" server. The only difference between our "DDNS" server and sites like
http://www.dyndns.com is that we use the "Domain" you entered when setting up the NeoRouter server instead of a fully qualified domain name.
http://www.neorouter.com/wiki/index.php ... Setup2.JPGThis feature is optional and can be enabled/disabled in the Configuration Explorer.