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 Post subject: Online but no ping, etc. Network shows disconnected
PostPosted: Fri May 09, 2014 9:16 am 
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Joined: Fri Oct 26, 2012 12:05 pm
Posts: 11
Hi,

I have used NR for a while with success. I setup a new PC and it was assigned 10.0.0.1 - Windows 7.

Network Explorer shows that it is connected, but Control Panel, Network shows the Neorouter client disconnected. I can't ping or make any connection over it.

I uninstalled and reinstalled which fixed the issue for a few hours, then maybe after another reboot or two it came back.

Any suggestions? My NRServer is Centos and other machines are Windows. Could 10.0.0.1 be a problem - is that special?

Thanks,
Mark


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 Post subject: Re: Online but no ping, etc. Network shows disconnected
PostPosted: Fri May 09, 2014 9:32 am 
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Joined: Fri Oct 26, 2012 12:05 pm
Posts: 11
More information:

Uninstall/reinstall fixes the problem. The network works normally until reboot. After reboot, the network is broken again. Reinstalling after every reboot is probably not a good workaround.

I'd appreciate any advice!

Mark


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 Post subject: Re: Online but no ping, etc. Network shows disconnected
PostPosted: Sat May 10, 2014 10:04 pm 
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Joined: Sun Nov 16, 2008 6:41 am
Posts: 1869
Hi markd89,

Would you send the log file of NR client service to us so that we can help to investigate it?

Btw 10.0.0.1 is ok if it's assigned by server.

Thanks,
KevinZ - NeoRouter team


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 Post subject: Re: Online but no ping, etc. Network shows disconnected
PostPosted: Sat May 10, 2014 11:46 pm 
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Joined: Fri Oct 26, 2012 12:05 pm
Posts: 11
kevinz wrote:
Hi markd89,

Would you send the log file of NR client service to us so that we can help to investigate it?

Btw 10.0.0.1 is ok if it's assigned by server.


Thanks, Kevin. I did find where I could change the IP using the Configuration explorer, but as you hinted that was not the problem.

I PM'd you a ZIP file of the logs.

You should have two sets of logs: -
1. After a fresh reboot and reinstall where I can ping and RDP fine.
2. After rebooting after install, I try to ping and RDP without success.

I appreciate your help. If I can do more testing/beta build or something, I'd be happy to do that.

Mark


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 Post subject: Re: Online but no ping, etc. Network shows disconnected
PostPosted: Mon May 12, 2014 11:17 pm 
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Joined: Fri Oct 26, 2012 12:05 pm
Posts: 11
Kevin,

Thanks for all your help.

I have this figured out now. There is some kind of conflict between Neorouter and Private Firewall (http://privacyware.com/personal_firewall.html).

They have a really nice free firewall which is almost as awesome as Neorouter -- so worth checking out :-)

I'm not sure if it is their issue or yours. I am using the same revision of Private Firewall and even a copy of the same ruleset on another two machines without a problem.

My workaround is to set their service to Manual start, then start it AFTER Neorouter has connected. It's a minor security risk to have no firewall enabled during startup, but it works for me.

Thanks again for your help and responsiveness and for such an awesome product!!
Mark


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