Hi jz-train,
Based on your description, it looks like there is a firewall or proxy between your NR client and the server.
If it's a firewall and it allows you to access a remote machine at specific port, it will be fine. From example, if the firewall allow you to access port at 443 (htts) or 80 (http) or any other port, you can change the listen port(default is 32976) of NeoRouter server to it. Then it should work.
If there is a proxy, you may want to figure out what protocol it uses. NR client support http1.0, socks 4/5 protocol. If you can figure out, you will be fine.
Another scenario is your network uses some kind of transparent proxy and use Windows authentication or something, then you have to solve the issue.
The final solution is the NeoRouter web client. Whenever you have an Internet access, you can use the NR web client to access your remote computers in the NeoRouter network.
Thanks, KevinZ - NeoRouter team
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