Hi pwcircuitsltd,
Based on your description , it looks like your computer or network got overloaded, hence NR client lost connection to the server and shutdown.it will retry connection to the server and will recover when network is back.
NR client must keep a live connection to the server. It also send and receive heart-beat message to server. If it lost heart-beat more than 1min, it thinks connection would be broken and will disconnect. The connection icon shows unplugged when NR client lost connection to NR server as it lost virtual ip as well.
In your case , I guess bt or some other apps may use up too much network bandwidth and cause NR client lost heart beat. If you can send us the log file of NR client service, we can help to confirm it.
If it's the reason, please control your network traffic. You can do this in aether router or os.
Thanks, KevinZ - neorouter team
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