Hi ggbal,
If you are using win2k, you need to reboot your computer everytime uninstall the driver (NeoRouter package), due to the win2k limitation; if you are using winxp+, you don't really need to reboot.
So far it's better to clean up everything before trying next installation.
1.Clean up nrtap driver You need the tool X:\Program Files\ZebraNetworkSystems\NeoRouter\Driver\tapinstall.exe to uninstall the nrtap driver. On win2k, winxp, x86 or x64 , the tapinstall.exe are different. So you need to find a proper copy of the tool, then go to cmd, type tapinstall remove nrtap You can also use "tapinstall find nrtap" to find if it's still there or use "tapinstall status nrtap" to check the drivers status. 2.Clean up service files You can delete all files under X:\Program Files\ZebraNetworkSystems, if you cannot, maybe some service processes are still running. Open the Windows Task Manager and kill the process nrservice.exe or nrserver.exe, then delete all files under the folder. 3.You can backup the folder X:\Documents and Settings\All Users\Application Data\ZebraNetworkSystems\NeoRouter and delete it
Then we have a clean system. It's better to reboot before trying to install it again.
Sometimes, you have to reboot your computer after uninstalling, as when uninstalled a package, Windows mark it as deleted but actually not yet, instead of locked them. These information in the registry will be cleaned up after reboot.
Let us know if you still have problem. Please give your OS version, that would be helpful.
Thanks, KevinZ - NeoRouter team
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