Hi danakw,
One can customize the logo in NeoRouter Pro by changing the image files in the Configuration Explorer. It supports BMP (bitmap), JPEG, WMF (metafile), ICO (icon), or GIF format. We recommend users to use the BMP file.
In NeoRouter Pro 1.0, images in BMP format can be in any dimension. If it's bigger than the logo definition, it will resize it automatically; if it's smaller, it will use the default size. Images in other formats(jpg, gif) should be equal or bigger than the definition in either width or height. If it's smaller, it won't process it. We will improve it in the future.
I guess you may use a small jpg image. Please try a bigger one and it should work.
Thanks, KevinZ - NeoRouter team
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