Hi ipjd2000,
Seems your NRServer is not running properly. Please troubleshooting the issue first.
Since the status is "Disconnected", your Configuration Explorer is not connected to the server properly yet, so you cannot do any operation before setting up the server properly.
Please troubleshooting the issue related to the Server first.
1.Check the taskmanager see if you can see the process name "nrserver.exe" and make sure there is no other application is listening at port 443.
2.Check if your NR server is listening at port 443.
Go to the same computer on which the NR Server is running, try to log on from Configuration Explorer, in the "Log on to" field input "127.0.0.1:443", see if it works.
3.You can also run the tool tcpview (
http://technet.microsoft.com/en-us/sysi ... 97437.aspx) to monitor the port 443
Note:
1. To make a clean re-install, you may want to uninstall the existing NeoRouter package. When it prompts if you "if you want to delete all files generated by NeoRouter", please choose "Yes" to delete all files including database, so that next it will ask you to re-enter NR domain information while installing.
2. If your NR domain name is bound to a port 443, NR server will set to port 443 automatically when installed. Or by default, it uses port 32976.
3. For a standard troubleshooting guide, please refer to "7.1 Troubleshooting" in the User Manual:
http://www.neorouter.com/Documents/nr_u ... l_10en.pdf Let us know if you still have problem.
Thanks,
KevinZ - NeoRouter team