Hi wpoupin,
Please follow the steps described in the User Manual, chapter 7.Troubleshooting and Support to troubleshoot your issue.
Basically if ping works for one of your computers but others not, the firewall settings would be the cause. Sometimes the firewall blocks the icmp echo, so that you cannot see the ping response. In this case you may want to try other apps, such as rdp, vnc or ftp and so on.
If you can sign in properly and see the computer list, the virtual network is ready and most issues would be caused by settings.
Thanks, KevinZ - NeoRouter team
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